Who is behind Rodory? We are a small Sicilian team that works on every creation with passion, care, and attention to detail.
What does “kawaii” mean to you? For us, kawaii is much more than a style: it's a way of bringing sweetness, color, and joy into everyday life. We love beauty, uniqueness, and handmade items – and we want to share this aesthetic with all of Italy.
Why did you choose to do everything in Sicily? Because it's our home. Sicily inspires us with its colors, its history, and its creativity. This is where the idea of Palù, from the Sicilian word "palumma" (dove), originated.
📦 Shipping
How long does it take to receive my order? Orders are processed within 48 hours, excluding weekends. From the moment they are picked up by the courier (usually within 1 business day), shipping times will vary from 1 to 6 business days, depending on the destination and the chosen shipping method.
Do you offer local delivery in Palermo? Yes! At Multiplayer, via Alfredo Casella 130. Selectable as a shipping method.
Do you also ship internationally? For now, we only ship to Italy and most European cities.
💳 Payments
What payment methods do you accept? We accept credit cards (Visa, Mastercard, American Express)
Is payment secure? Yes, we use SSL encrypted security protocols to ensure your data is protected.
🔄 Returns and refunds
Can I return a product? Our return policy states that after receiving an item, you have 15 days to request a return. The product must be intact and sealed. Shipping costs for returns are the responsibility of the customer.
How can I request a refund? Contact us via email at rodoryshop@gmail.com with your order number and photos of the ordered merchandise, and we will guide you through the refund process.
🛍 Orders
How do I know if my order is confirmed? After purchase, you will receive a confirmation email with an order summary.
Can I modify or cancel an order? If the order has not yet been shipped, we can modify or cancel it. Please contact us as soon as possible.
📞 Support
How can I contact you? You can email us at rodoryshop@gmai.com or use our contact form. We respond within 24 business hours.
