Refund policy

Here is the English translation of your return policy, formatted cleanly with clear headings and bold text for easy reading.

Introduction

Our 15-day return policy stipulates that you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, sealed in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at rodoryshop@gmail.com. Please do not forget to attach photos of the product. Returns must be sent to the following address: Via Leonardo da Vinci 336, 90135, Palermo.

If your return is accepted, we will send you further instructions. Items sent back to us without first requesting a return will not be accepted. The customer is responsible for the return shipping costs.

For any questions regarding returns, feel free to contact us at any time at rodoryshop@gmail.com.

Damages, Losses, and Other Issues

If you chose tracked shipping with BRT and suspect that your package has been lost, please contact us within 15 days of placing the order. This will allow us to assess the issue and work to resolve it.

Always inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Send us an email at rodoryshop@gmail.com and attach photos of the package and the products inside, along with a description of the problem.

Please note that you have 15 days from the receipt of the order to inform us of any issues.

We do not offer refunds for lost packages if you chose standard shipping, as it is non-trackable.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at rodoryshop@gmail.com.